As the world becomes more connected, pressure mounts for easy, efficient communication. Many businesses have started turning away from traditional phone systems. Right now, the most popular alternative to traditional phone lines by far is Voice over Internet Protocol, or VoIP. Traditional phone services which rely on aging copper-based lines and analog technology. VoIP leverages the vast power of the internet to connect people. The result is a digital system that is cheaper, easier to use, and more flexible than a traditional phone could ever be. Today, we’ll be taking a close look at these benefits and more. That way, if and when your company switches to a VoIP system, you’ll know what to expect.
1. Cheaper cost-per-call
Traditional phone networks are held back by a major bottleneck that has existed since their invention. When a phone line is being used for one conversation, that line is tied up and unavailable for any additional users. This means each simultaneous conversation needs to have its own dedicated phone line. There’s only so many phone lines you can install. For businesses like call centers, this limitation can be backbreaking. It makes it almost impossible to scale up operations without an enormous expense. It also severely damages the experience of customers being subjected to busy signals and long hold queues.
The way VoIP solves this issue is right in its name. Unlike traditional phones, VoIP phone systems turn voice into data packets that can be sent over computer networks like the internet. Thanks to Quality of Service (QoS) prioritization and a decentralized infrastructure, VoIP systems are not limited by the number of phone lines running to a business. This means they can be scaled easily and, in general, have a cheaper cost-per-call. They also have the added benefit of removing the cost for long-distance calls, making them doubly attractive to companies that do business outside their local area.
2. Easy service transfers
Traditionally, each physical line is assigned its own phone number. This means that, if your office ever moves, you must go through the complex ritual of contacting the phone company and transferring service to the new location. Sometimes, after installation fees and transfer fees, this can cost a lot of money on top of the time you are losing during the process. VoIP eliminates all of this. With a VoIP system, phone numbers are tied to your account rather than individual lines. Moving your office phones is as simple as plugging them back in.
3. Flexible features
Once again, the “online” nature of VoIP gives it a huge leg up over traditional phone services. As an internet-based system, VoIP can easily integrate with other web-based services like email. Software-based voicemail services can forward messages directly to your inbox along with voice-to-text transcripts which can then be easily shared with other members of your team. Queue systems are available to help you route calls quickly and efficiently. Many systems even allow for call forwarding to mobile devices, meaning you can maximize productivity by taking work on the go. And since all these services are software and web based, they can easily be added or subtracted as needed.
4. Simple conference calls
Even features of traditional phone lines can be made better by transferring to VoIP. A good example is conference calling. Because of the way traditional phone services are set up, connecting multiple lines into a single conference call usually means paying for an additional service. Meanwhile, VoIP uses a converged data network rather than individual phone lines. Features like conference calling are trivial to set up in this environment and are native to most VoIP systems and require no additional costs. Some VoIP networks even include video conferencing features, allowing for greater levels of collaboration.
5. Reliable in a pinch
A common misconception with VoIP is that an internet outage will put a stop to all communications. The truth, however, is that the flexible deployment options of VoIP allows you to set up redundant systems and backups. Calls can be forwarded to just about any internet-capable device. That means that even if your building’s internet connection is down, you may still be able to get calls on a mobile device or laptop. In extreme cases, it is even possible to reroute calls on the fly to entirely different offices that are not affected by the outage.
Reap the benefits of VoIP in Charlotte
To start reaping these benefits, all you need to do is call. itPBX is a VoIP phone provider and IT support provider based in Charlotte, NC. Our custom solutions are scalable, and we have plans for businesses big and small for as low as $19.95/mo. For more information, contact us online or give us a call at 844.500.1174.